The Vital Synergy: Fostering Collaboration between Military and Civilian Leaders in the Navy
By Cynthia Brown, Executive Director, NAVSUP Fleet Logistics Center Norfolk

In an era of increasingly complex global challenges, the U.S. Navy’s operational effectiveness hinges on a vital synergy: the collaboration between military and civilian leaders. This partnership blends the fresh perspectives and energy of military personnel with the institutional knowledge and continuity provided by their civilian counterparts. Since the Navy's inception, civilian employees have been integral to its mission, bound by the same oath “to support and defend the constitution of the United States” as enlisted personnel and officers. This shared commitment forges a powerful bond across all levels of the organization, uniting them in the defense of the nation.
Serving alongside the military demands a commitment to mutual collaboration and support, recognizing the value of diverse perspectives. Military careers, often characterized by shorter lifespans due to the physical demands and rotational requirements of service, ensure a continuous influx of new ideas and energy. Civilians, on the other hand, often enjoy longer tenures in their roles, providing operational continuity, a deep understanding of local processes and regulations, established relationships and valuable historical context for informed decision-making.
Across the NAVSUP Enterprise, the partnership between a commanding officer and executive director exemplifies this synergy. Open communication and mutual respect are essential for maintaining mission success. Each military leader brings a unique background and experience, offering opportunities for organizational learning and improvement. For instance, at NAVSUP Fleet Logistics Center Norfolk, recent military leaders have driven improvements by:
- Providing insight on expediting and coding ship maintenance repair parts based on their understanding of NAVSUP Weapon Systems Support (WSS) operations
- Enhancing inventory management audit readiness leveraging experience from the assistant secretary of the Navy (financial management and comptroller)
- Improving management of material handling equipment based on knowledge gained at OPNAV
- Optimizing budget execution informed by experience at NAVSUP Headquarters
- Applying lessons learned from new construction based on experience delivering a first-in-class vessel
Countless other examples demonstrate how military experience fuels innovation, while the civilian workforce ensures the stability and longevity of these improvements. Unfortunately, due to frequent transfers, military leaders often don't witness the long-term impact of their contributions, continually restarting the process in new environments with new challenges and opportunities.
These critical partnerships are fundamental to optimizing organizational efficiency, fostering innovation and enhancing fleet readiness. In a constantly evolving landscape, we cannot afford complacency. We must proactively identify and eliminate process bottlenecks through collaborative problem-solving, utilizing both technological advancements and refined procedures. By implementing measurable improvements, we directly improve a Sailor's access to essential supplies and equipment. Continuous improvement methodologies, such as value stream mapping and DMAIC (define, measure, analyze, improve, control) are critical to this process. Military personnel bring fresh perspectives to process analysis, while civilian employees, with their longer organizational tenure, play a crucial role in the "control" phase of the DMAIC process improvement methodology and long-term effectiveness of implemented changes.
However, these relationships are not without potential challenges. Differing communication styles, varying technical expertise, and potentially conflicting priorities can create friction. Overcoming these challenges requires appreciating each other's unique perspectives and contributions. Vulnerability, open communication, shared lessons learned, active listening, and a willingness to seek balance are crucial. Investing time to understand each other's motivations facilitates compromise and collaboration.
The vital synergy between military and civilian leaders is not merely a desirable ideal, but a critical imperative for the Navy’s continued success. By embracing each other’s strengths, addressing challenges proactively and fostering a culture of mutual respect, we can ensure that the Navy remains a ready, capable and innovative force in an increasingly uncertain world.